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LucaBi012 Member since 2015 4 posts
NTT DATA ITALIA S.P.A.
Posted: September 2, 2020
Last activity: September 2, 2020

Import all the interactions on existing application

Hi,

we created a new application (implementation) based on the "Customer Service", using the application wizard. During the wizard we didn't select any of the interaction proposed. Right now we have the requirement to use some kind of interactions, but we are not able to import these on our application (neither from the case type import nor from the app studio). Is there any way to do that?

We tried to create a Work-Interaction class under our workpool but that was not enough. I think that some configurations are missing for the interaction driver and the data model.

Thank you,

Luca

Pega Customer Service 8.4 System Administration
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