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Rajesh Manem Member since 2012 8 posts
Bank of America
Posted: 4 years ago
Last activity: 4 years 8 months ago
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Inbound Email Processing with Multiple addresses in To field

Hello,

I've configured 2 Email Listeners to process 2 different email inboxes, and createa a Case automatically, which is working fine.

And when an email send to both the emails, 2 cases are getting created which is fine.

But I need to capture only one email address into "To" field of created Case.

For example:

I have 2 email IDs configured with 2 Email Listeners: support1@gmail.com and support2@gmail.com

when an email sent to both of them, then 2 Cases CE-1 and CE-2 are getting created. But, both the cases has the "To" address populated with "support1@gmail.com;support2@gmail.com"

But, I need to have

To address in CE-1 as support1@gmail.com

To address in CE-2 as support2@gmail.com

Please let me know, if need more info and guide me to resolve this.

Regards,

Rajesh

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