Question 5 Views Durga Ramesh (DurgaR87) Capgemini Technology Services India Ltd Capgemini Technology Services India Ltd IN View Profile Send Message DurgaR87 Member since 2019 6 posts Capgemini Technology Services India Ltd Posted: 2 weeks 4 days ago Last activity: 2 weeks 3 days ago Posted: 26 May 2021 13:39 EDT Last activity: 26 May 2021 16:04 EDT Incoming email's From email address displaying the wrong result in email trail Report Hi A sent a mail to B B forwarded that mail to C marking Email Bot account in CC So one interaction case got created From email bot reply a reply mail sent to C Now C sent reply back to Email Bot account This is the scenario. In the email thread it is displaying the B's account instead of showing C's account as reply is lastly received from C. Also in the clipboard D_pxEmailPosts page list's last page is displaying as classless But if logged off and login then its working fine. pyMessageMetadata is having class and from to email addresses also updated correctly. This is happening every time. Whenever new reply comes same scenario is happening. I tried flush data page also load data page as it is a OOTB data page. Does anyone know the solution for this? ***Edited by Moderator Marissa to update Platform Capability tags**** Pega Platform 8.4.2 Conversational Channels Reply I also have this Question (0) Share Share this page Share via Facebook Share via Twitter Share via LinkedIn Share via Email Copy share link Copying... Copied!