Question

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Durga Ramesh (DurgaR87)
Capgemini Technology Services India Ltd

Capgemini Technology Services India Ltd
IN
DurgaR87 Member since 2019 6 posts
Capgemini Technology Services India Ltd
Posted: 2 weeks 4 days ago
Last activity: 2 weeks 3 days ago
Posted: 26 May 2021 13:39 EDT
Last activity: 26 May 2021 16:04 EDT

Incoming email's From email address displaying the wrong result in email trail

Hi

  • A sent a mail to B

  • B forwarded that mail to C marking Email Bot account in CC

  • So one interaction case got created

  • From email bot reply a reply mail sent to C

  • Now C sent reply back to Email Bot account

This is the scenario.

In the email thread it is displaying the B's account instead of showing C's account as reply is lastly received from C.

Also in the clipboard D_pxEmailPosts page list's last page is displaying as classless

But if logged off and login then its working fine. pyMessageMetadata is having class and from to email addresses also updated correctly.

This is happening every time. Whenever new reply comes same scenario is happening. I tried flush data page also load data page as it is a OOTB data page.

 

Does anyone know the solution for this?

***Edited by Moderator Marissa to update Platform Capability tags****
Pega Platform 8.4.2 Conversational Channels