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AaronL44 Member since 2014 1 post
Rulesware
Posted: April 11, 2018
Last activity: April 12, 2018
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Inconsistencies regarding Optional Actions

In the Adding Optional Actions to a Case Type lesson there is an inconsistency regarding what an Optional User Action is which leads me to question which is the correct definition?

In the first part, the lesson states that on the completion of an optional user action, the user may or may not return to the primary path of the case.

Later on, it says: Optional user actions are single tasks and return to the primary path of the case, whereas an optional process is a series of steps that is not required to return to the primary path of the case.

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