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Ravi Kumar Pisupati Member since 2015 75 posts
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Posted: 4 years ago
Last activity: 4 years 1 month ago
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Inconsistent behavior of "CPMClearPortalRecent" activity to close the I- case from a Service call

Hi,

I am trying to close the whole I- case after submitting the S- case for an intent. For that, I am calling the OOTB activity:CPMClearPortalRecent from the post activity of my intent's flow action. Sometimes, it works fine and sometimes it doesn't. Can anyone help me in resolving this issue? 

Passing the below params to this activity.

D_CPMPortalContext.ActiveParentRecent.pyRecordID for RecordID

D_CPMPortalContext.ActiveParentRecent.pyRecordKey for RecordKey

Checked ignoreDirty

Thanks,

Ravi Kumar Pisupati

***Updated by Moderator: Vidyaranjan. Removed user added #helpme and Ask the Expert tags. Apologies for confusion, shouldn't have been an end-user option***

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