Posted: 20 Nov 2018 13:40 EST Last activity: 20 Nov 2018 19:46 EST
Inconsistent Data in Case
Hello, newbie here so not sure if I'll use terms you aren't sure about. If so just ask me. We are seeing an issue where have a Sponsor case that has a list of information that we use to validate against. The case is opened (no lock required) and a comparison is done to see if the item we are validating exists in the list. However the data in that list sometimes is complete and sometimes it's not complete. We've verified the case is open and sometimes has a complete list of data. But other times that list is truncated causing the validation to fail when it should succeed.
Not sure if anyone has seen this before but please let me know if anyone has any ideas!