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Ganesh_Wagh Member since 2017 2 posts
Cognizant Technology Solutions
Posted: October 17, 2018
Last activity: November 30, 2018
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Inconsistent pyResolvedUserWorkGroup when agent resolves order

I have a requirement where we need to have same pyResolvedUserID and pyResolvedUserWorkGroup for all the resolved orders. In our project we have standard as well as advanced agents. For advanced agents the pyResolvedUserWorkGroup property remains blank as there is no queue concept. Please provide workaround for this requirement so that we can get consistent pyResolvedUserWorkGroup.

***Moderator Edit-Vidyaranjan: Updated SR details***

***Edited by Moderator Marissa to update platform capability tags****

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