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Victor Minero (VictorM4522)
Rulesware LLC

Rulesware LLC
SV
VictorM4522 Member since 2018 3 posts
Rulesware LLC
Posted: July 2, 2019
Last activity: July 3, 2019
Posted: 2 Jul 2019 17:37 EDT
Last activity: 3 Jul 2019 11:30 EDT
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Increase Customer Service Interaction timer

Hi,

I would like to know how can I increase the interaction timer which tells the CSR how much time has to complete an interaction, I need to increase it to 45 minutes. Right now it has a time limit of 5 minutes. I'm using the Pega Customer Service for Financial Services Framework with PEGA 8.1.

I tried to follow the steps of the following post, but the menu Designer Studio > Customer Service > Interactions > Interaction Types is not available .

Post: https://community.pega.com/knowledgebase/configuring-pega-customer-service-interaction-timer-0

I attached some images to try to clarify my problem.

Thanks in advance!

Pega Customer Service
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