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HCL
Posted: March 14, 2018
Last activity: May 4, 2018
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Infinite Passed Deadline SLA does not trigger - 7.1.7
We have requirement to trigger past deadline infinite times until work object is resolved. Configured below with no limit as we do, but past deadline never triggers? Any idea why past deadline does not trigger?
(Note: It works with limits)
You have to set a maximum number of late attempts.
The code in step 2 of the System-Queue-ServiceLevel.ProcessEvent activity checks the value.
// In order to have a Late event, the maximum number of late events must be set (in DefineSLATimes)
if (strEvent.equals("Deadline") && assignmentPage.getString(".pxLateMaximum").length() > 0)
{
bCalculateNextLateTime = true;
}