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Chakravorty Amit (AMITTUTUN)
Capgemini

Capgemini
SE
AMITTUTUN Member since 2011 66 posts
Capgemini
Posted: April 4, 2017
Last activity: April 6, 2017
Posted: 4 Apr 2017 12:37 EDT
Last activity: 6 Apr 2017 9:48 EDT
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Initiate PegaChat through hyperlink

Hi, I have a requirement that we have to initiate a chat on clicking a hyperlink on a picture box containing CSR happy faces while talking to a customer. The script that Pega provided it creates a chat icon at the buttom of the page and business does not want this. How we will configure or what is needed to configure so that we can have a hyperlink and chat can be initiated from that hyperlink.

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Pega Customer Service
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