Pradeep Chowdary Pydi (PradeepPydi)
Senior PEGA DEVOPS and Cloud Administrator
PradeepPydi Member since 2017 221 posts
Posted: June 7, 2019
Last activity: June 7, 2019
Posted: 7 Jun 2019 15:01 EDT
Last activity: 7 Jun 2019 23:01 EDT

Insights to understand WDE(Genesys) extremely slow behavior when using Robotics.

Hi Team,

Most end users are complaining about slowness issues when they are using Robotics. The issues observed are latency and delayed response on user actions such as clicking or scrolling. This is especially true when a large list or content is present on the screen. There are no perceptible delays when WDE is launched as a standalone application (without robotics running)

An external browser session has no communication with Robotics or WDE. We opened a parallel application browser session outside WDE. With Robotics enabled, the browser session within WDE was exhibiting latency issues. However, the session in the external browser worked fine. This clearly rules out any Memory or CPU issues. Any issue with system resources would have affected both sessions.

Robotics version: 8.0 ,Pega version: 7.1.8, CPM 7.1.3

Please let us know if you can provide any DEBUG loggers or additional insights to understand the issue better.

Thank you.

***Edited by Moderator Marissa to update SR Details; update platform capability tags***

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