Question

2
Replies
581
Views
Close popover
Sarath Prashanth (SarathPrashanth)
CAPGEMINI
Senior Application Consultant
CAPGEMINI
SE
SarathPrashanth Member since 2016 51 posts
CAPGEMINI
Posted: February 13, 2019
Last activity: June 7, 2019
Closed

Integrate Dialogflow with Pega

Hi All,

In Recent version of pega we can have Google DialogFlow as a NLP tool in Conversational channels which helps in doing text extraction and analysis.

But what we are implementing is , we are building the conversational flow in DialogFlow, there we have an option called "Webhooks" which can integrate with other API's. There i have given my REST Service (to create a case).

Now the problem is every time the bot tries to connect with pega i get error message "Webhook call failed. Error: Request timeout."

Meaning it doesn't hit my service, so i am not able to see anything in logs which can help me debug it.

Need someones help on figuring out the issue. But the service works fine when i run stand alone.

1) Can DialogFlow interact with Pega?

2) Do i need to make any changes from Pega end ?

If some one who has worked on this can help me out..

Pega Intelligent Virtual Assistant Conversational Channels Data Integration Java and Activities
Moderation Team has archived post,
Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.