Posted: 13 Feb 2019 9:37 EST Last activity: 7 Jun 2019 15:02 EDT
Integrate Dialogflow with Pega
In Recent version of pega we can have Google DialogFlow as a NLP tool in Conversational channels which helps in doing text extraction and analysis.
But what we are implementing is , we are building the conversational flow in DialogFlow, there we have an option called "Webhooks" which can integrate with other API's. There i have given my REST Service (to create a case).
Now the problem is every time the bot tries to connect with pega i get error message "Webhook call failed. Error: Request timeout."
Meaning it doesn't hit my service, so i am not able to see anything in logs which can help me debug it.
Need someones help on figuring out the issue. But the service works fine when i run stand alone.
1) Can DialogFlow interact with Pega?
2) Do i need to make any changes from Pega end ?
If some one who has worked on this can help me out..
Hi i am facing another issue , using Dialog flow in a chatbot the replies coming from Dialog box is not shown here on screen, as actions are not mentioned for the dialog box replies, though proper responses are captured in tracer.