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Sarath Prashanth (SarathPrashanth)
Senior Application Consultant
SarathPrashanth Member since 2016 49 posts
Posted: February 13, 2019
Last activity: June 7, 2019

Integrate Dialogflow with Pega

Hi All,

In Recent version of pega we can have Google DialogFlow as a NLP tool in Conversational channels which helps in doing text extraction and analysis.

But what we are implementing is , we are building the conversational flow in DialogFlow, there we have an option called "Webhooks" which can integrate with other API's. There i have given my REST Service (to create a case).

Now the problem is every time the bot tries to connect with pega i get error message "Webhook call failed. Error: Request timeout."

Meaning it doesn't hit my service, so i am not able to see anything in logs which can help me debug it.

Need someones help on figuring out the issue. But the service works fine when i run stand alone.

1) Can DialogFlow interact with Pega?

2) Do i need to make any changes from Pega end ?

If some one who has worked on this can help me out..

Pega Intelligent Virtual Assistant Conversational Channels Data Integration Java and Activities
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