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SahilK59 Member since 2016 1 post
Deloitte
Posted: 9 months ago
Last activity: 8 months 3 weeks ago

Integrating Pega Customer Service with Amazon Connect

Hi All,

I am facing an issue while setting up connection from Pega Call to Amazon connect services.

I followed the steps in "Pega Call Configuration and Operations Guide CTI Link with Amazon Connect Contact Control Panel" and tried to establish the connection .

In "Telephony Experience" Configuration Wizard when i try to make the test call, the screen takes me to "AWS login portal" and post logging in , i place a test call and the call gets successfully connected but still the screen shows me error that the "Please place a test call."

Can anyone help on this.

Any inputs will be helpful

***Moderator Edit-Vidyaranjan: Updated Platform Capability***

Pega Customer Service Data Integration
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