Posted: 23 Jan 2020 2:11 EST Last activity: 16 Dec 2020 5:49 EST
Integrating with Twilio
Has anyone in here tried integrating with Twilio so far. If yes, can you please share the steps/guidelines to integration and download link of the component ? I have not found any article which talks about Pega-Twilio integration expect for the fact that there are a couple of threads requesting for information. However, I haven't found anything concrete that helps in integrating with the Twilio system.
Appreciate if anyone who has implemented or has knowledge to do so, could help me with it.
Not aware of any documentation. But I do see some examples in Pega's CRM application (8.0+) using Twilio through Connect-REST (Twilio must have REST APIs available). If you have the license of Pega CRM, you may want to install that and check ruleset PegaFW-Twilio.
Hello Vetsg - Firstly, thank you for your response.
Yes, I have gone through all the articles on this subject including the one you have shared but the information given over there was of not much help. Therefore, I opened a new thread hoping someone who have implemented thereafter.
Hi Vinay. I am also looking for similar information to do some POC to integrate Twilio for IVR support. I see you already posted similar question long back. Please share if you have any information around it that can helps me as well.