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 Srija Yarlagadda (SrijaY72) Conduent
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SrijaY72 Member since 2019 3 posts
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Posted: June 10, 2019
Last activity: June 28, 2019
Posted: 10 Jun 2019 12:00 EDT
Last activity: 28 Jun 2019 1:20 EDT
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Integration between Genesys and PEGA Chat

Hello,

I read the article about Genesys integration " Configuring a Genesys CTI Server link - https://community.pega.com/knowledgebase/configuring-genesys-cti-server-link ". By doing this, will I be integrating Genesys to be able to have chat service? I don't want to use PEGA Chat if not necessary because we already have Genesys that we use in other projects. Is there anything else I need to do to have that capability?

Thanks

Pega Customer Service Conversational Channels Data Integration
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Posted: 2 years ago
Posted: 28 Jun 2019 1:20 EDT
Avishek Banerjee (Avishek) PEGA Senior Product Manager CRM - Customer Service
Pegasystems Inc.
IN

The Genesys integration is for CTI only. Pega Customer Service Chat doesn't support integration with other Chat services.

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