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SrijaY72 Member since 2019 3 posts
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Posted: 1 year ago
Last activity: 1 year 3 months ago
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Integration between Genesys and PEGA Chat

Hello,

I read the article about Genesys integration " Configuring a Genesys CTI Server link - https://community.pega.com/knowledgebase/configuring-genesys-cti-server… ". By doing this, will I be integrating Genesys to be able to have chat service? I don't want to use PEGA Chat if not necessary because we already have Genesys that we use in other projects. Is there anything else I need to do to have that capability?

Thanks

Pega Customer Service Conversational Channels Data Integration
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