Integration of the Genesys TServer with PegaCALL CTI Link Engine
We are looking at a project where we need to integrate a Genesys TServer 8.1 with the PegaCALL CTI Link Engine. Our version of Pega is 7.1.8. It looks like we need to import the series of jar files that is listed below. I have 3 questions.
1. Where do we find these jar files?
2. What are the exact versions of each jar file that we need?
3. Does the contents of any of these jar files already exist within Pega OOB....such as log4j.jar. And how do we ensure compatibility with what already exists.
The Jar files are:
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