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Christopher Rebuck (ChrisR81)
NASCO
System Engineer IV
NASCO
US
ChrisR81 Member since 2013 4 posts
NASCO
Posted: September 26, 2016
Last activity: September 27, 2016
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Integration of the Genesys TServer with PegaCALL CTI Link Engine

We are looking at a project where we need to integrate a Genesys TServer 8.1 with the PegaCALL CTI Link Engine.  Our version of Pega is 7.1.8.   It looks like we need to import the series of jar files that is listed below.  I have 3 questions.

1. Where do we find these jar files?

2. What are the exact versions of each jar file that we need?

3. Does the contents of any of these jar files already exist within Pega OOB....such as log4j.jar.  And how do we ensure compatibility with what already exists.

The Jar files are:

commons.jar

configurationprotocol.jar

connection.jar

kvlists.jar

protocol.jar

system.jar

voiceprotocol.jar

netty-3.6.5.Final.jar

Log4j.jar

Thanks

***Updated by Moderator: Vidyaranjan. Removed user added Ask the Expert tag. Apologies for confusion, shouldn't have been an end-user option***included categories***

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