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ManojKumar Ramasamy (ManojKumarR)
OCBC Bank

OCBC Bank
SG
ManojKumarR Member since 2015 2 posts
OCBC Bank
Posted: October 24, 2016
Last activity: October 25, 2016
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Integration with Outlook via PegaCRM SFA (EWS)

HI  All . we have requirement to integrate with with EWS to update and retreive the appointment , read the email and send the email

Pega SFA version - 7.13.1

Pega Base fframework - 7.1.7

When i checked the OOTB rules of SFA framework , i wasnt able to identify any rules which retrieves the appointment from outlook and also read the email

Do i need to write a customized activity to address this or is there any limitation in the SFA framework

Please help to share your thoughts on this

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