Question 1 Replies 288 Views × Close popover ManojKumar Ramasamy (ManojKumarR) OCBC Bank OCBC Bank SG View Profile Send Message ManojKumarR Member since 2015 2 posts OCBC Bank Posted: October 24, 2016 Last activity: October 25, 2016 Posted: 24 Oct 2016 21:14 EDT Last activity: 25 Oct 2016 15:27 EDT Closed Integration with Outlook via PegaCRM SFA (EWS) HI All . we have requirement to integrate with with EWS to update and retreive the appointment , read the email and send the email Pega SFA version - 7.13.1 Pega Base fframework - 7.1.7 When i checked the OOTB rules of SFA framework , i wasnt able to identify any rules which retrieves the appointment from outlook and also read the email Do i need to write a customized activity to address this or is there any limitation in the SFA framework Please help to share your thoughts on this ***Updated by Moderator Marissa to update categories*** Data Integration × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 4 years ago Posted: 24 Oct 2016 21:28 EDT × Close popover Kevin Zheng (KevinZheng_GCS) PEGA Director, Software Solutions Engineering Pegasystems Inc. US View Profile Send Message KevinZheng_GCS PEGA replied to ManojKumarR Not sure about 7.13 SFA, but 7.14 seems to have an optional component for outlook integration: https://pdn.pega.com/documents/pega-sales-automation-714-integrating-outlook-tech-note. Maybe you can upgrade to 7.14?