Question1Replies283Views ManojKumarR Member since 2015 2 posts OCBC Bank Posted: 3 years agoLast activity: 3 years 11 months ago Closed Integration with Outlook via PegaCRM SFA (EWS)HI All . we have requirement to integrate with with EWS to update and retreive the appointment , read the email and send the emailPega SFA version - 7.13.1Pega Base fframework - 7.1.7When i checked the OOTB rules of SFA framework , i wasnt able to identify any rules which retrieves the appointment from outlook and also read the emailDo i need to write a customized activity to address this or is there any limitation in the SFA frameworkPlease help to share your thoughts on this***Updated by Moderator Marissa to update categories*** Data Integration ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 3 years agoKevinZheng_GCS PEGA replied to ManojKumarRNot sure about 7.13 SFA, but 7.14 seems to have an optional component for outlook integration: https://pdn.pega.com/documents/pega-sales-automation-714-integrating-ou…. Maybe you can upgrade to 7.14?