Question
1
Replies
288
Views
OCBC Bank
Posted: October 24, 2016
Last activity: October 25, 2016
Closed
Integration with Outlook via PegaCRM SFA (EWS)
HI All . we have requirement to integrate with with EWS to update and retreive the appointment , read the email and send the email
Pega SFA version - 7.13.1
Pega Base fframework - 7.1.7
When i checked the OOTB rules of SFA framework , i wasnt able to identify any rules which retrieves the appointment from outlook and also read the email
Do i need to write a customized activity to address this or is there any limitation in the SFA framework
Please help to share your thoughts on this
***Updated by Moderator Marissa to update categories***
Moderation Team has archived post,
Close popover
This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.
Not sure about 7.13 SFA, but 7.14 seems to have an optional component for outlook integration: https://pdn.pega.com/documents/pega-sales-automation-714-integrating-outlook-tech-note. Maybe you can upgrade to 7.14?