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Gowtham Allu (GOWTHAMALLU)
Cognizant Technology Solutions

Cognizant Technology Solutions
US
GOWTHAMALLU Member since 2013 8 posts
Cognizant Technology Solutions
Posted: January 17, 2018
Last activity: February 7, 2018
Posted: 17 Jan 2018 17:44 EST
Last activity: 7 Feb 2018 14:07 EST
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Intelligent Virtual Assistant support for Aspect Chat /Avaya Chat

IVA documentation says there is in built support for Alexa, FB, SMS and Email. As per this article @ https://pdn.pega.com/intelligent-virtual-assistant-archive ,
"Pega also offers an extendable architecture so that customers can build a custom integration to other conversational channels."

Has anyone extended this capability to Chat solutions provided by other vendors like Aspect & Avaya?
Is there any document reference for that ?

Conversational Channels
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