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Cognizant Technology Solutions
Posted: January 17, 2018
Last activity: February 7, 2018
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Intelligent Virtual Assistant support for Aspect Chat /Avaya Chat
IVA documentation says there is in built support for Alexa, FB, SMS and Email. As per this article @ https://pdn.pega.com/intelligent-virtual-assistant-archive ,
"Pega also offers an extendable architecture so that customers can build a custom integration to other conversational channels."
Has anyone extended this capability to Chat solutions provided by other vendors like Aspect & Avaya?
Is there any document reference for that ?
Hi,
I haven't tried yet, already there is thread, please refer below pdn article
https://pdn.pega.com/community/product-support/question/aspect-call-centerchat-integration-pega-cs