Question

3
Replies
211
Views
GOWTHAMALLU Member since 2013 7 posts
Cognizant Technology Solutions
Posted: 2 years ago
Last activity: 2 years 7 months ago
Closed
Solved

Intelligent Virtual Assistant support for Aspect Chat /Avaya Chat

IVA documentation says there is in built support for Alexa, FB, SMS and Email. As per this article @ https://pdn.pega.com/intelligent-virtual-assistant-archive ,
"Pega also offers an extendable architecture so that customers can build a custom integration to other conversational channels."

Has anyone extended this capability to Chat solutions provided by other vendors like Aspect & Avaya?
Is there any document reference for that ?

Conversational Channels
Moderation Team has archived post
Share this page LinkedIn