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Srinivasa Rao Ancha (SriniAncha)
Capgemini Sverige AB
Senior Applications Consultant
Capgemini Sverige AB
SE
SriniAncha Member since 2016 19 posts
Capgemini Sverige AB
Posted: June 8, 2017
Last activity: June 13, 2017
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Interaction Case or Collection Case in Collections FW for FS

Hi,

Can you please suggest on below approaches.

Can we create an interaction case in batch process? or only at the user interaction?

if we can create in batch process, is it a best practice?

Can we create Interaction case inside the collection case?

TIA,

Srini

Pega Customer Service Case Management
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