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Capgemini Sverige AB
Posted: June 8, 2017
Last activity: June 13, 2017
Interaction Case or Collection Case in Collections FW for FS
Hi,
Can you please suggest on below approaches.
Can we create an interaction case in batch process? or only at the user interaction?
if we can create in batch process, is it a best practice?
Can we create Interaction case inside the collection case?
TIA,
Srini
Hi Srini,
Can you please share the below information
What is the version of the Pega Customer service application you are using?
Details of the real time scenario where you would be create the interactions by batch process?
Thank you.