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Jose Navas (josenavas)
Hoverstate
Jose Navas
Hoverstate
SV
josenavas Member since 2013 41 posts
Hoverstate
Posted: May 13, 2021
Last activity: May 14, 2021
Posted: 13 May 2021 19:41 EDT
Last activity: 14 May 2021 17:23 EDT

Interaction error when attaching documents

Hi,

Our application makes heavy use of attachments, almost all of our case types use attachments. We have modified the OOTB activity to upload documents to only allow file names with up to 75 characters:

Attach files error

Lately, we have found a weird issue that is only affecting one of the case types, where the error message does not show up... After some troubleshooting I noticed two OOTB interactions, one where you upload the file, and immediately after this another interaction that refreshes the modal dialog. The latter interaction behaves differently in the fail scenario, setting different parameters in the interaction:

Interaction error

Later in the process (or interaction), this FormError parameter makes the OOTB error to don't show up :/

Any thoughts on this are welcome :)

Thanks,

-Jose

Pega Platform 8.4.4 Pega Customer Service 8.4 Case Management Communications and Media