Question

29
Views
RanganathK Member since 2012 2 posts
Virtusa
Posted: October 22, 2020
Last activity: October 22, 2020

Interaction is getting closed on click of confirm in the confirm Harness after re-opening a closed case (Intent Task)

In the CPM Interaction Portal, once the research interaction is launched and after searching and selecting a contact composite will be displayed.

In the Composite we are displaying all the "Resolved" cases in a Grid. Our requirement is to re-open a case and display in the interaction. I'm able to achieve this using OOTB activities, but the issue is when we re-open interaction Thread is getting removed from the clipboard. so the re-opened case will be displayed and on completion of the case we are displaying confirm harness and on click of a Confirm button in the confirm harness interaction which was created is not getting displayed.

Reopening Activity Confguration:

Obj-open-by-handle using the inskey

ReopenworkObject Activity  

performassignmentCheck Activity 

Please help me in achieving this!

Pega Customer Engagement for Life Sciences 7.22 User Interface Healthcare and Life Sciences
Share this page LinkedIn