User_Jake Member since 2016 3 posts
Cisco Systems
Posted: April 12, 2018
Last activity: April 20, 2018

Interaction Portal - Hyperlinks in Attached Emails Not Working

Hello everybody,

Using Designer Studio, my team has created email templates which include hyperlinks.

When the corresponding emails are sent and opened by end users in Outlook, the hyperlinks work as expected.

However, when opening a case in the Interaction Portal and opening the attached copy of the very same email, the same hyperlinks are highlighted blue and are still technically clickable but do not load any new page.

Does anybody have an idea why there's inconsistency between the emails themselves and the email view within the portal?

If we can't enable URLs within the View Email page, can we ensure these disabled URLs show up in a color other than blue?

Thank you for the assistance!

-Pega CRM 7.21 on Pega 7.2.1

Pega Customer Service
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