Question1Replies12Views SayaneeB Member since 2015 2 posts ust global Posted: 8 months agoLast activity: 8 months 4 weeks ago Interaction Type is always coming as "Email" in CPM FrameworkHi All,Has anyone faced this problem before when even though a person starts a "phone" interaction in CPM framework , the Interaction type always comes as "Email"? When debugging, I found all OOTB code, where the interaction Type is getting set . can you please help what am I missing here? Is it a bug in Pega code? Low-Code App Development ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Posted: 8 months agoCarissaW_GCS PEGA replied to SayaneeBI checked my 8.3 system. When I select New > Phone Call, the InteractionType is set to "phone" in the PegaCA-Work-Interaction-Call.pyDefault Data Transform. What rule is executing in your system when you see it set to Email?