Hello everyone, I am a junior developer. I recently encountered a problem when developing a commercial project, so I would like to ask if there is a solution. I said as much as possible, but due to confidentiality obligations, I can't disclose more in some places.
when a local action (pop-up window) is triggered, the main page cannot be returned, and the busy dynamic icon keeps spinning.
there is a list of data on the main screen. Each data contains multiple items such as the ID, name, status and there is an edit button after each data. When the edit button is clicked, a pop-up window will pop up to add comments to the current data. The pop-up window has Confirm and Cancel Button. The edit button uses the local action to call out the flow action, and the section is called out by the flow action. The OK and Cancel processing on the popup window is processed using the after action in the flow action. The above processing can be completed successfully.
But when I click the edit button to pop up the window, and then close the pop-up window whether or not I use the confirm or cancel button, then I click the ID link on the main screen to open the data detail screen and then click the back to main page button, the main screen will frozen, the busy icon will rotate continuously, and you can only use the logout button to log out of the system.
I tried a lot of methods but I can't solve them all the time. I'm not sure if it's because of my wrong operation, or because I ignored any necessary settings. If you have any tips, please let me know, thank you.
Thank you for your answer, I think the version should be 7.1
I don't understand what you mean by model. At the moment I just suspect that some processing of pop-ups may affect some processing of other pages. This is because only I click the Edit button, this problem occurs, and the other buttons don't have this problem at all.
Sorry, I just came into contact with pega, I am not very familiar with what is Out-Of-The-Box user
I just used the tracking mode of pega to view the processing after clicking the button to return to the main screen. From the result of the tracking, there are no warnings and errors. Most of the processing that is executed is canceled.
I confirmed that I have the same problem in both IE11 and Chrome environments.
You say - 'after you close the popup window, you click the ID link on the main screen to open the data detail screen and then click the back to main page button, the main screen will frozen, the busy icon will rotate continuously'. This is your no-working scenario.
Now based on your previous comments, the working scenario is where you do not click on the Edit Button to ope up the popup window, you simply click the ID link on the main screen open the data detail screen, then click the back to go back to main page button, this time the main screen will not freeze, correct?
You should run Tracer and Fiddler for the working and non-working scenario and compare differences? If it makes sense, share them here so that we could take a look at it and offer you some more help.
As you said, the edit button is the only place that caused this problem. There are many other buttons on the main screen, but those buttons won't cause any problems no matter how many times they are clicked.
I think I will use the method you said to compare, if there is any progress I will share it, thank you again for your help.