Question
GalaxE.Solutions
US
Last activity: 13 May 2016 15:03 EDT
Issue with Agents
Hi
We are using Pega 7.1.6 and I created an agent in standard mode with auto queue management checked which is not executing the activity. So as per the PDN article I have changed the agent to Advanced mode and unchecked the auto queue management and it is working fine.
Now I have a requirement to run multiple activities using agent call. So I have added these activities in one agent (same agent above) and started execution in parallel. When one of the activities is completed, the remaining agents are getting stopped (We have seen this in log file) by throwing an error "Trying to Recycle Thread" for other agents.
Please let me know the steps to overcome this issue.
Thanks
Susheel
Message was edited by: Lochan to add Category
Hi Susheel,
Do these agents need to run in parallel? Could you stagger their start times by a minute or two?
GalaxE.Solutions
US
Hi Nicholas,
We are starting these agents manually from SMA. We start them one after another with some time lag. We still see the same issue. We are running the same activity with different parameters.
Accenture
IN
Hi Susheel,
Instead of running same activity with different parameters, create different top level activities and inside u call the ur common activity in each of that.
GalaxE.Solutions
US
Hi Kasiraj,
We tried it but are facing the same error "Trying to Recycle Thread" as before.
Thanks,
Susheel.
GalaxE.Solutions
US
Hi All,
We found an article in PDN with the same issue. They had the same issue in Pega 7.1.8 and the issue was resolved by applying the HotFix-26293 to address this issue of Recycling thread.
In our case, we are using 7.1.6 version of Pega. Will that hotfix address our issue too?
Below is the link to PDN article related to this:
https://pdn.pega.com/support-articles/agent-jobs-were-wrongly-identified-stale-thread-and-recycled
Thanks
Susheel
PEG
IN
Hi Susheel,
You can not apply same hfix released on other version.
I suggest you raise a SR to get this issue investigated so that proper actions can be taken.
Pegasystems Inc.
US
If you end up raising an SR Susheel Bonthala, please reply here with the SR number so that we can track.
UHG
US
The SR number is SR-A22397.
Pegasystems Inc.
US
Thank you Susheel Bonthala!
Pegasystems Inc.
US
IF it isn't running your activities, did you verify the security on the activities. Also for a standard agent, did you queue items for agent?
UHG
US
Hi Chris,
We have verified the security and we are using advanced agents in this case. I am waiting for the hotfix.
Thanks
Susheel
Accepted Solution
HFIX-27111 was created to address this issue. It's worth noting that this hotfix specifically addresses the mentioned issue when running Extracts via agents.