DPSSingh Member since 2009 53 posts
Posted: August 24, 2015
Last activity: September 12, 2015

Issue with case level pySLAGoal and pySLADeadline time.

Hi All - I have new report requirement where I have to generate report with details like WITHIN GOAL, PAST GOAL and PAST DEADLINE. I know we have OOTB report for this purpose and I am taking guidance from this existing report.

There are couple of issues/queries:

1. pySLAGoal and pySLADeadline properties are not populated properly(for some cases it is populated but with past date(Date value less than pxCreateDateTime), and for other most of the cases these 2 columns are not populated at all).

2. So what's the best way to set the value for these 2 properties, currently in general we have only 1 assignment per case.

3. what the best way to fix the issue(to update pySLAGoal and pySLADeadline) for old existing resolved cases.

Request you all to please respond with your view, thanks!

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