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Issue in creating case via WebChat (Chatbot) 8.1
I am trying to create a case using webchat. I have specified the case type under the Content but when trying to simulate it in background many cases get created and it goes in a infinite loop .
Can someone specify the steps essential for creating a case using webchat channel?
***Edited by Moderator Marissa to update platform capability tags****
Posted: 2 years ago
PEGA
Pegasystems Inc.
IN
Can you add more details? What kind of cases get created in the background? Did you add parallel flow in your case for Webchat channel? Does it contain shapes other than question shapes?
Posted: 1 year ago
Cognizant Technology Solutions
Cognizant Technology Solutions
US
can you add some details about how can we create case through webchat bot ??
Is it possible to create cases automatically through webchatbot based on customer inputs ??