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DeepaliP Member since 2014 2 posts
Atos
Posted: 1 year ago
Last activity: 11 months ago

Issue in creating case via WebChat (Chatbot) 8.1

I am trying to create a case using webchat. I have specified the case type under the Content but when trying to simulate it in background many cases get created and it goes in a infinite loop .

Can someone specify the steps essential for creating a case using webchat channel?

***Edited by Moderator Marissa to update platform capability tags****

Conversational Channels Case Management
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