Question2Replies399Views×Close popoverDeepali Patil (DeepaliP) Atos Senior Software Engineer Atos IN View ProfileSend Message DeepaliP Member since 2014 2 posts Atos Posted: February 26, 2019Last activity: November 25, 2019Posted: 26 Feb 2019 4:42 ESTLast activity: 25 Nov 2019 12:01 EST Closed Issue in creating case via WebChat (Chatbot) 8.1I am trying to create a case using webchat. I have specified the case type under the Content but when trying to simulate it in background many cases get created and it goes in a infinite loop .Can someone specify the steps essential for creating a case using webchat channel?***Edited by Moderator Marissa to update platform capability tags**** Conversational Channels Case Management ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 1 year agoPosted: 20 May 2019 3:25 EDT×Close popoverVikas Raidhan (Vikas@Multichannel) PEGA Manager, Multi Channel Dev Pegasystems Inc. IN View ProfileSend MessageVikas@Multichannel PEGA replied to DeepaliPCan you add more details? What kind of cases get created in the background? Did you add parallel flow in your case for Webchat channel? Does it contain shapes other than question shapes? Posted: 1 year agoPosted: 25 Nov 2019 12:01 EST×Close popoverPavan Kumar Thata (PavanKumarT1993) Cognizant Technology Solutions Senior System Architect Cognizant Technology Solutions US View ProfileSend MessagePavanKumarT1993 Cognizant Technology Solutions replied to DeepaliPcan you add some details about how can we create case through webchat bot ?? Is it possible to create cases automatically through webchatbot based on customer inputs ??