Question2Replies382Views DeepaliP Member since 2014 2 posts Atos Posted: 1 year agoLast activity: 11 months ago Issue in creating case via WebChat (Chatbot) 8.1I am trying to create a case using webchat. I have specified the case type under the Content but when trying to simulate it in background many cases get created and it goes in a infinite loop .Can someone specify the steps essential for creating a case using webchat channel?***Edited by Moderator Marissa to update platform capability tags**** Conversational Channels Case Management ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Posted: 1 year agoVikas@Multichannel PEGA replied to DeepaliPCan you add more details? What kind of cases get created in the background? Did you add parallel flow in your case for Webchat channel? Does it contain shapes other than question shapes? Posted: 11 months agoPavanKumarT1993 Amaeyaa Technologies replied to DeepaliPcan you add some details about how can we create case through webchat bot ?? Is it possible to create cases automatically through webchatbot based on customer inputs ??