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jorgep75 Member since 2018 8 posts
RulesCube
Posted: 1 year ago
Last activity: 1 year 5 months ago
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Issue creating a PDF using CreatePDF Utility, HTMLToPDF Activity.

In my application I have an Email listener which is processing emails to convert them in cases. During the flow I am using the createPDF utility to convert the email to PDF and attach it to the Work. The issue is that we are getting error messages in the logs (Caught PRException while fetching content from //hidden.achievers[...]der/default/email_header.png)(see below or attachment). When this messages appears in the log the email listener keeps trying to access the images and does not continue processing another emails interrupting the cases creation. I have traced the Email listener Method to find out where the error happens. The tracer shows a Fail when it reaches HTMLToPDF activity specifically step 4 (IMG 1 and IMG2). Someone has faced the same issue before?.

Logs

2019-04-03 12:10:00,876 [l-threads-634300080)] [ STANDARD] [ ] [ *****:02.03.25] (nal.mapping.PDFResourceHandler) ERROR EMAIL.REmailListener.Listener|from(JorgeIv.Valderr@**********.com)|sub(FW: You've)|Email|RCMSEmailDefault|BNS-HR-RCMS-Work|CreateCreateOrUpdateWorkFromEmail|AD240427E3AD6DB7B36A45111DE96BD6F ****Email - Caught PRException while fetching content from //hidden.achievers[...]der/default/email_header.png
2019-04-03 12:10:00,876 [l-threads-634300080)] [ STANDARD] [ ] [ *****:02.03.25] (nal.mapping.PDFResourceHandler) ERROR EMAIL.REmailListener.Listener|from(JorgeIv.Valderr@**********.com)|sub(FW: You've)|Email|RCMSEmailDefault|BNS-HR-RCMS-Work|CreateCreateOrUpdateWorkFromEmail|AD240427E3AD6DB7B36A45111DE96BD6F ****Email - Unable to obtain external content at //hidden.achievers.com/platform_content/shard_1916/sc[...]

***Edited by Moderator Marissa to update platform capability tags****

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