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 Venkatesh Raman (VenkateshR3695)
Deere and Company

Deere and Company
US
VenkateshR3695 Member since 2019 3 posts
Deere and Company
Posted: July 23, 2019
Last activity: August 2, 2019
Posted: 23 Jul 2019 14:40 EDT
Last activity: 2 Aug 2019 15:04 EDT
Closed

Issue with display of SLA time

While displaying the list of cases in Workbasket, when the SLA remaining time is less than 1 minute, there is a set of flower braces which are getting displayed.

Is this an issue in the product code. The time seems to be displaying fine when the time is greater than 1 minute.

Attached Screenshot.

***Edited by Moderator: Lochan to update platform capability tags***

Pega Customer Service Case Management User Experience
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Posted: 2 years ago
Posted: 24 Jul 2019 3:19 EDT
Marc Lasserre (MarcLasserre_GCS)
PEGA
Principal Software Solutions Engineer
Pegasystems Inc.
FR

Hello, 


I would think this is expected but not fully sure. What do you want to display in such situation? Just customize it. Use LiveUI to get to the configuration.
Posted: 1 year ago
Posted: 2 Aug 2019 15:04 EDT
Venkatesh Raman (VenkateshR3695)
Deere and Company

Deere and Company
US

I am expecting it to show the remaining seconds instead of showing {1} minute, which might not make sense to the business user.