Issue with Email
Hi Team,
I have a issue where email is not recieved by the user but it is attached to a case with the sent timestamp. In that attached email i see 'To is blank'.
Also when i check pyWorkpage.pxCorrSummary i dont see pxRecipientPartyUri and pxSentDateTime.
Siemens
PT
What I also observe is when email is sent and i open that correspondence i See it as
Sent: 21.06.2019 07:01:18 from ip-*** ***
but for this particular scenario i see it as:
Sent: 21.06.2019 07:01:18
<message edited by moderator: Lochan to mask IP address>
Pegasystems Inc.
FR
Hello,
If the "To" destination is missing it isn't a good sign for sure.
Can you check with the email server team to confirm maybe? Anything on the log file with that particular time provided?
Siemens
PT
I have checked logs..there is nothing in the log related to this. Moreover this issue is happening only for one particular user's email address. it is working fine for rest
Siemens
PT
On further investigating I have found that pega OOTB activity 'pzGetEmailFromParty' is not copying his email address even though value is available on clipboard in pyEmail1 property
Pegasystems Inc.
FR
Is he having special characters or anything different from other users?