Question5Replies187Views RenukaD9 Member since 2015 7 posts Siemens Posted: June 21, 2019Last activity: June 25, 2019 Closed Issue with EmailHi Team,I have a issue where email is not recieved by the user but it is attached to a case with the sent timestamp. In that attached email i see 'To is blank'.Also when i check pyWorkpage.pxCorrSummary i dont see pxRecipientPartyUri and pxSentDateTime. Case Management ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 1 year agoRenukaD9 Siemens replied to RenukaD9What I also observe is when email is sent and i open that correspondence i See it as Sent:21.06.2019 07:01:18 from ip-*** *** but for this particular scenario i see it as: Sent:21.06.2019 07:01:18 <message edited by moderator: Lochan to mask IP address> Posted: 1 year agoMarcLasserre_GCS PEGA replied to RenukaD9Hello, If the "To" destination is missing it isn't a good sign for sure. Can you check with the email server team to confirm maybe? Anything on the log file with that particular time provided? Posted: 1 year agoRenukaD9 Siemens replied to MarcLasserre_GCSI have checked logs..there is nothing in the log related to this. Moreover this issue is happening only for one particular user's email address. it is working fine for rest Posted: 1 year agoRenukaD9 Siemens replied to RenukaD9On further investigating I have found that pega OOTB activity 'pzGetEmailFromParty' is not copying his email address even though value is available on clipboard in pyEmail1 property Posted: 1 year agoMarcLasserre_GCS PEGA replied to RenukaD9Is he having special characters or anything different from other users?