Question
Issue Icon Actions not launching "Run Activity"
When Icon is added to section and tab presentation is set to email and in Actions tab is set action on click run activity. It does not launching. Just only Outlook is opening.
Preconditions:
1. Profile is added
2. Apk is created
3. Section is created
4. Icon is added to section with Presentation as an Email and Actions added on Click - Run Activity and DT
Reproduction steps:
1. Launch the apk
2. Go to section with Icon and click
Actual Resutl:
Only Outlook is opening. Run Activity and DT is not triggered.
env.: Pega CRM 7.21 on Pega 7.2.1
***Updated by moderator: Lochan to add Categories***
Thank you for the screen shots. I tested on my system and see the same behavior in 7.2.1. When I inspect the element, I do not see a click event associated with it. I do see my activity run in my 7.3 system. If you are not able to update to a later release, you can open an SR to see if there is a fix available for 7.2.1.
Here is how the elements were generated in my two systems.
My 7.2.1
<span><a href="mailto:" href_original="" tabindex="-1" fromicon=""><img data-test-id="20180405121101007811924" data-ctl="Icon" src="webwb/pysendemailapiicon_1228611606.png!!.png" tabindex="0" role="link" alt=""><i class="icons"></i></a></span>
My 7.3
<span><a href="mailto:" tabindex="-1" fromicon=""><i class="icons"><img data-template="" data-click="[["runActivity", ["TestActivity", "", "pyWorkPage", ":event", ""]]]" data-test-id="2018040513014306865311" data-ctl="Icon" src="webwb/pysendemailapiicon_1228611606.png!!.png" title="" tabindex="0" role="link" alt=""></i></a></span>
Can you share screen shots of the icon configuration? I am confused on the opening of Outlook piece. Is it a custom control that opens Outlook?