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Vijayakumar Reddy (VjayaKumar_Coforge)
Incessant Technologies PVT Ltd

Incessant Technologies PVT Ltd
GB
VjayaKumar_Coforge Member since 2018 5 posts
Incessant Technologies PVT Ltd
Posted: April 17, 2018
Last activity: April 17, 2018
Posted: 17 Apr 2018 9:21 EDT
Last activity: 17 Apr 2018 19:26 EDT
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Issue with Inbound Mail Parsing

Hi,

I configured inbound email through Channels and Interfaces wizard (in pega 7.3), and also configured text analyzer. This is processing inbound email and initiating the case as per the email content.

If the email body contains the reply/forward mail content, the system is filtering out this and considering only text mentioned as part of the new mail (Content above the reply/forward mail). Did any one go through this issue? if yes, how did you resolve the same?

--Vijay

Conversational Channels
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