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Kiran Vema (KiranV755)
WDC Inc

WDC Inc
IN
KiranV755 Member since 2020 7 posts
WDC Inc
Posted: December 14, 2020
Last activity: December 14, 2020

Issue in initiating flow for second time.

Hi Everyone, 

We have one strange issue in our applications. Let me take you over the issue below: 

 We have a Case Management with two primary stages (Initiate, Approve) and one alternative Stage (Reject). In Initiate stage user fills all the information and send for approval (WorkQueue). Approver review and approve/reject the case. 

Issue:

1. Initiator fill the information and send to approver. 

2. Approver rejected the case and send back to Initiator. 

3. Initiator updated the case and again send to approver. 

4. Approver again rejected the case.  

Now case has to be routed to Initiator, but it is not happening. Case is not available in any Work List, Work Basket. 

We checked in Assign-WorkList, Assign-WorkBasket and System-Queue-CaseType and not found the Case. 

What are the other places we can find broken WorkObjects? 

Thanks in Advance. 

 

 

Pega Platform 8.4.3 Case Management Technology Services System Architect