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Kirk John Cabacungan (kirkjohnc)
Accenture

Accenture
PH
kirkjohnc Member since 2018 1 post
Accenture
Posted: August 18, 2020
Last activity: September 3, 2020
Posted: 18 Aug 2020 8:51 EDT
Last activity: 3 Sep 2020 9:32 EDT
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Issue on pega case update upon termination runtime

Hi, we have an issue regarding the Pega case update.

Pega version: Version 19

Requirements: 

If the credentials is invalid, the bot will do the following:

  1. Update case property
  2. SetCompletionStatus of RobotActivity  (SetCompletionStatus = DidNotComplete)
  3. Terminate robotic runtime

Problem: 

  1. The changes or update in the property and setting of completion status of the status were not committed. Status were not committed upon termination of the robotic runtime.

 

We have tried using asynchronous automation link to terminate the runtime, set shutdown config to <WaitForAutomations> and using C# script to force terminate.

 

Does anybody know any other solution we can try?

Thank you!

***Edited by Moderator: Pallavi to update Support Case details***

Pega Robotic Automation 19.1 Robotic Process Automation Technology Services Front-End Developer Support Case Created
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