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 Susmita Sinha (SusmitaS4398)
Infosys

Infosys
IN
SusmitaS4398 Member since 2017 2 posts
Infosys
Posted: March 5, 2017
Last activity: March 13, 2017
Posted: 5 Mar 2017 20:25 EST
Last activity: 13 Mar 2017 4:09 EDT
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Issue with raising tickets in Support portal

Hi all,

I am a certified openspan developer and had access to the old openspan support site in order to raise some requests. However after the Pega migration me and my team mates are unable to access the support portal and not abe to create requests for getting our issues address.

Can someone help me with this.

***Updated by moderator: Lochan to update Categories***

Robotic Process Automation
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Accepted Solution

Posted: 4 years ago
Posted: 5 Mar 2017 20:43 EST
Lochana Durgada Vijayakumar (Lochan_DV)
MOD
Lead Technical Documentation Specialist
Pegasystems Inc.
IN

Hi Susmita,


Thank you for posting your query on PSC. I believe that the information is this article and will be useful to you: My Support Portal explained for Pega Robotic Automation (formerly OpenSpan)


For your case, the last Q&A would be most useful.


Issues related to this Migration?


Please contact the Pega Robotics Support team by sending an email to: RoboticsSupport@pega.com


Additionally, you can call up the Pega Support numbers at anytime! Support Contact Information


I hope this information helps you and your team mates. Please let us know here if you were able to resolve this.