Question 1 Replies 1165 Views × Close popover Bhattacharya Tilak (BHATTACT) Cognizant Technology Solutions Cognizant Technology Solutions IN View Profile Send Message BHATTACT Member since 2005 6 posts Cognizant Technology Solutions Posted: February 17, 2018 Last activity: February 20, 2018 Posted: 17 Feb 2018 11:24 EST Last activity: 20 Feb 2018 22:40 EST Closed Issue with Robotic Queue not picking up cases For one of our solutions, we are facing a issue with Robotics queue in PEGA environment. The Robot VM is set up correctly and running. But the issue is that, it is not picking up the cases and running the automation from robotic queue. PEGA Version -7.3.0 Open Span version – 8.0.1037 Looking at the logs, I found the following error. The REST services from PEGA are RROR | 2018-02-16 18:50:36,268 | artbeat | 17 | 10192 | MTA | Robotics | | | Error requesting data from Pega. http://10.xx.yy.zz:8443/prweb/api/v1/cases/ ERROR | 2018-02-16 18:50:36,278 | artbeat | 17 | 10192 | MTA | Robotics | | | Code: InternalServerError(500), Content: System.Threading.Tasks.Task`1[System.String] ERROR | 2018-02-16 18:50:38,618 | PA Work | 16 | 10192 | MTA | Robotics | | | RoboticsApiHelper.GetNextWorkItem - Unexpected return code from polling for work. ERROR | 2018-02-16 18:50:38,618 | PA Work | 16 | 10192 | MTA | Robotics | | | Error requesting data from Pega. http://10.xx.yy.zz:8443/prweb/api/v1/assignments/next ERROR | 2018-02-16 18:50:38,628 | PA Work | 16 | 10192 | MTA | Robotics | | | Code: Forbidden(403), Content: System.Threading.Tasks.Task`1[System.String] My Service package details are as follows 1.require authentication checked. 2.authentication type- basic 3.TLS/SSL unchecked Robotic Process Automation × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 3 years ago Posted: 20 Feb 2018 22:40 EST × Close popover Andrew Grondin (grona) PEGA GCS Solutions Engineer I Pegasystems Inc. US View Profile Send Message grona PEGA replied to BHATTACT 500 is a failure code, and 403 means the operation is forbidden. I would assume the first is causing the second. Check to make sure your username and password are correct, and that you're pointed to the right URL.