Issue with Robotic Queue not picking up cases
For one of our solutions, we are facing a issue with Robotics queue in PEGA environment. The Robot VM is set up correctly and running.
But the issue is that, it is not picking up the cases and running the automation from robotic queue.
PEGA Version -7.3.0
Open Span version – 8.0.1037
Looking at the logs, I found the following error. The REST services from PEGA are
RROR | 2018-02-16 18:50:36,268 | artbeat | 17 | 10192 | MTA | Robotics | | | Error requesting data from Pega. http://10.xx.yy.zz:8443/prweb/api/v1/cases/
ERROR | 2018-02-16 18:50:36,278 | artbeat | 17 | 10192 | MTA | Robotics | | | Code: InternalServerError(500), Content: System.Threading.Tasks.Task`1[System.String]
ERROR | 2018-02-16 18:50:38,618 | PA Work | 16 | 10192 | MTA | Robotics | | | RoboticsApiHelper.GetNextWorkItem - Unexpected return code from polling for work.
For one of our solutions, we are facing a issue with Robotics queue in PEGA environment. The Robot VM is set up correctly and running.
But the issue is that, it is not picking up the cases and running the automation from robotic queue.
PEGA Version -7.3.0
Open Span version – 8.0.1037
Looking at the logs, I found the following error. The REST services from PEGA are
RROR | 2018-02-16 18:50:36,268 | artbeat | 17 | 10192 | MTA | Robotics | | | Error requesting data from Pega. http://10.xx.yy.zz:8443/prweb/api/v1/cases/
ERROR | 2018-02-16 18:50:36,278 | artbeat | 17 | 10192 | MTA | Robotics | | | Code: InternalServerError(500), Content: System.Threading.Tasks.Task`1[System.String]
ERROR | 2018-02-16 18:50:38,618 | PA Work | 16 | 10192 | MTA | Robotics | | | RoboticsApiHelper.GetNextWorkItem - Unexpected return code from polling for work.
ERROR | 2018-02-16 18:50:38,618 | PA Work | 16 | 10192 | MTA | Robotics | | | Error requesting data from Pega. http://10.xx.yy.zz:8443/prweb/api/v1/assignments/next
ERROR | 2018-02-16 18:50:38,628 | PA Work | 16 | 10192 | MTA | Robotics | | | Code: Forbidden(403), Content: System.Threading.Tasks.Task`1[System.String]
My Service package details are as follows
1.require authentication checked.
2.authentication type- basic
3.TLS/SSL unchecked