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Bizmatica
Posted: June 21, 2017
Last activity: October 4, 2018
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Issues with Custom Mobile app (for iPhone and Android) in a Pega 7.2.2 Sales Automation 7.22 environment
We created a custom app for android, following help and documentation instructions carefully.
If, on the user access group, the flag "Enable Offline Support" is set to false everything seems working properly.
If the flag "Enable Offline Support" is set to true on the user access group, the mobile app is not working properly.
If the flag "Enable Offline Support" is set to true on the user access group, the mobile app is not working properly.
For example it is not possible to list the opportunities because the application hangs, this happens either when the android phone is connected to net or disconnected from the net.
We experienced the same issue with iPhone and iPad in same circumstances.
If the flag on "Enable Offline Support" is false, everything seems to work properly.
Steps to Reproduce
Create a mobile app for android with the proper certificate configuration for it. All steps need to follow help and pdn articles.
Install it on an android phone (our was Samsung Galaxy A5 2016, SM-A510F; Android 7.0; mobile app container version: 7.22.4.7.).
Enable "offline mode support" for the user that is going to log into the app. Then start the app, log in with that user you configured the access group to support offline mode
Install it on an android phone (our was Samsung Galaxy A5 2016, SM-A510F; Android 7.0; mobile app container version: 7.22.4.7.).
Enable "offline mode support" for the user that is going to log into the app. Then start the app, log in with that user you configured the access group to support offline mode
and try to list opportunities.
If "offline mode support" is enabled on the access group related to the user that access the app, you can see the issue in both cases if mobile is offline AND when mobile is online.
If "offline mode support" is enabled on the access group related to the user that access the app, you can see the issue in both cases if mobile is offline AND when mobile is online.
***Moderator Edit: Vidyaranjan | Updated SR details***
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Hello Marcell,
Are you getting any alert exception when the issue occurs.
Connect android mobile(with developer option enabled,USB debugging enabled) to desktop and open chrome browser, type chrome://inspect in address bar .Then find the device name from the device list and click on inspect link for application enduser portal url.It will open browser console.In the browser console go to console tab.
Now login to application again and go to the screen where issue occurs. Verify if in browser console any error is coming or not.
If possible share Device log.Use below link to share the log.
https://sftphyd.pega.com/public/folder/IAr7_wH3SU6A4_e6eEfwkA/Pega%20Mobility