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marcellot5595 Member since 2015 3 posts
Bizmatica
Posted: June 21, 2017
Last activity: October 4, 2018
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Issues with Custom Mobile app (for iPhone and Android) in a Pega 7.2.2 Sales Automation 7.22 environment

We created a custom app for android, following help and documentation instructions carefully.
If, on the user access group, the flag "Enable Offline Support" is set to false everything seems working properly.
If the flag "Enable Offline Support" is set to true on the user access group, the mobile app is not working properly.
For example it is not possible to list the opportunities because the application hangs, this happens either when the android phone is connected to net or disconnected from the net.

We experienced the same issue with iPhone and iPad in same circumstances.

If the flag on "Enable Offline Support" is false, everything seems to work properly.
Steps to Reproduce
Create a mobile app for android with the proper certificate configuration for it. All steps need to follow help and pdn articles.
Install it on an android phone (our was Samsung Galaxy A5 2016, SM-A510F; Android 7.0; mobile app container version: 7.22.4.7.).
Enable "offline mode support" for the user that is going to log into the app. Then start the app, log in with that user you configured the access group to support offline mode
and try to list opportunities.
If "offline mode support" is enabled on the access group related to the user that access the app, you can see the issue in both cases if mobile is offline AND when mobile is online.
***Moderator Edit: Vidyaranjan | Updated SR details***

**Moderation Team has archived post**

This post has been archived for educational purposes. Contents and links will no longer be updated. If you have the same/similar question, please write a new post.

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Posted: 3 years ago

Hello Marcell,


Are you getting any alert exception when the issue occurs.


Connect android mobile(with developer option enabled,USB debugging enabled) to desktop and open chrome browser, type chrome://inspect in address bar .Then find the device name from the device list and click on inspect link for application enduser portal url.It will open browser console.In the browser console go to console tab.



Now login to application again and go to the screen where issue occurs. Verify if in browser console any error is coming or not.


If possible share Device log.Use below link to share the log.


 https://sftphyd.pega.com/public/folder/IAr7_wH3SU6A4_e6eEfwkA/Pega%20Mobility

Posted: 3 years ago

Hi Marcell,


SA 7.22 application is not completely offline compatible, which means most of the processes are not built to work in offline mode.


Right now , I remember only Activities and Accounts work in offline mode. Opportunities won't work if offline is enabled.


Thanks & Regards,


Vijaya

Posted: 3 years ago

ShibaniSahu and KOLLV2 thanks for your answers.


Yes, I've connected the debug. So I see the smartphone on my pc screen.


When "offline mode" is flagged true on the SA user access group and I try to list opportunities (being connected to internet or not, its the same, only thing matters is the offline mode flag on the access group).


the result I have is in the attached screen shot.


As the main documentation says, you need to create your own portal based on pyCaseWorker that strictly applies to


the Data-Portal class. But the default portal SFASalesManager_Web is related to SFAPortalWorkSpace harness that have plenty of .js in script and styles.


In that scripts you can see that there is a reference to pzevalharnessjson where the error cames out.


Here below the error log


pzevalharnessjson_12057459600.js!pzpega_ui_lib_provider_1191955478!pega_yui_13894285352!desktopwrap…:5348 Uncaught TypeError: Cannot read property 'charAt' of undefined

    at Object.pega.ui.Formatter.formatNumber (pzevalharnessjson_12057459600.js!pzpega_ui_lib_provider_1191955478!pega_yui_13894285352!desktopwrap…:5348)

    at pzevalharnessjson_12057459600.js!pzpega_ui_lib_provider_1191955478!pega_yui_13894285352!desktopwrap…:5349

    at Object.<anonymous> (pzpega_ui_templates_default_13007778107!!.js:599)

    at program24 (pzpega_ui_templates_default_13007778107!!.js:342)

    at Object.X [as fn] (pzevalharnessjson_12057459600.js!pzpega_ui_lib_provider_1191955478!pega_yui_13894285352!desktopwrap…:711)

    at Object.<anonymous> (pzevalharnessjson_12057459600.js!pzpega_ui_lib_provider_1191955478!pega_yui_13894285352!desktopwrap…:726)

    at program1 (pzpega_ui_templates_default_13007778107!!.js:171)

    at Object.X [as fn] (pzevalharnessjson_12057459600.js!pzpega_ui_lib_provider_1191955478!pega_yui_13894285352!desktopwrap…:711)

    at Object.<anonymous> (pzevalharnessjson_12057459600.js!pzpega_ui_lib_provider_1191955478!pega_yui_13894285352!desktopwrap…:726)

    at Object.<anonymous> (pzpega_ui_templates_default_13007778107!!.js:582)


 


thanks a lot


Marcello


 


 

Posted: 3 years ago

We were able to:


List:  Contacts, Leads, Organizations, Activities, BUT NOT Opportunities


Create new: Opportunities, Activities BUT NOT contacts and Leads.


This in the scenario I described above.


 


Marcello

Accepted Solution
Posted: 2 years ago
Updated: 2 years ago

Hello!


The SR was marked closed with this explanation - Certain aspects of the OOTB SFA Strategic Application do not support 'Offline Mobile' mode currently. This is planned to be fixed in future releases.


Thanks!
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