Issues with email based work processing
All,
We are using the OOTB functionality for email based processing.When we look at the code we see that the message-id gets set in the email headers when the email is sent from Pega .I have verified the headers by looking at the message properties in my outlook and mesage-id is set correctly.Now i have responded to this email by changing the subject line .I see that the message-id of the first email generated from pega is not mapped to "In-Reply-To" header of the email that is being sent from outlook to Pega and because of this the logic in ProcessInboundEmail fails there by creating a new work object.Did anyone encounter this issue.
Thanks
Dinesh