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Shankar Dinesh Bhaniga (Dineshsb1)
JP Morgan Chase
Lead System Architect
JP Morgan Chase
IN
Dineshsb1 Member since 2013 25 posts
JP Morgan Chase
Posted: March 15, 2016
Last activity: March 16, 2016
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Issues with email based work processing

All,

We are using the OOTB functionality for email based processing.When we look at the code we see that the message-id  gets set in the email headers when the email is sent from Pega .I have verified the headers by looking at the message properties in my outlook and mesage-id is set correctly.Now i have responded to this email by changing the subject line .I see that the message-id of the first email generated from pega is not mapped  to "In-Reply-To"  header of the email that is being sent from outlook to Pega and because of this the logic in ProcessInboundEmail fails there by creating a new work object.Did anyone encounter this issue.

Thanks

Dinesh

Case Management Data Integration
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