Posted: 15 Dec 2016 8:00 EST Last activity: 20 Dec 2016 14:34 EST
Is it possible to create a remote as concrete class?
As per the default behavior, if we create any case as Remote case, system creating that case's class instance as 'Abstarct'. Because of this, we can't configure this remote as a child case to any other case in master system.
is it possible to make this remote case class as concreate class? So that we can configure it as achild case to any existing case in master system.