Question

2
Replies
35
Views
Close popover
Srikanth Gaddamanugu (Srikanth Gaddamanugu)
Infosys
Srikanth Gaddamanugu
Infosys
AU
Srikanth Gaddamanugu Member since 2017 7 posts
Infosys
Posted: October 13, 2020
Last activity: October 14, 2020

Is it possible to use a Generic Case type for Multiple Intent tasks

We have a scenario of multiple Intent tasks ( around 50 ) which follow the same work flow except the data that flows through it .

So can I create one Case Type and reuse the same for different Intent Tasks  ? Will it work ?

 

or Is there a 1 -1 relationship for Intent task and case type which means each Intent Task should have a seperate case type defined  for that  ?

 

Could you please suggest ?

Pega Customer Service 8.4 Project Delivery Other Industry Senior System Architect