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Infosys
Posted: October 13, 2020
Last activity: October 14, 2020
Is it possible to use a Generic Case type for Multiple Intent tasks
We have a scenario of multiple Intent tasks ( around 50 ) which follow the same work flow except the data that flows through it .
So can I create one Case Type and reuse the same for different Intent Tasks ? Will it work ?
or Is there a 1 -1 relationship for Intent task and case type which means each Intent Task should have a seperate case type defined for that ?
Could you please suggest ?
Yes, you can.
Create the generic workflow with the dummy rules like section, harness, flows, activity in the generic class and overwrite the required rules into specific classes.