Question
Infosys
AU
Last activity: 14 Oct 2020 20:34 EDT
Is it possible to use a Generic Case type for Multiple Intent tasks
We have a scenario of multiple Intent tasks ( around 50 ) which follow the same work flow except the data that flows through it .
So can I create one Case Type and reuse the same for different Intent Tasks ? Will it work ?
or Is there a 1 -1 relationship for Intent task and case type which means each Intent Task should have a seperate case type defined for that ?
Could you please suggest ?
NCS
SG
Yes, you can.
Create the generic workflow with the dummy rules like section, harness, flows, activity in the generic class and overwrite the required rules into specific classes.
Infosys
AU
I want to use only 1 generic flow . It is working for me but the problem comes in the identification of the actual Task I selected . It is picking the first Task name I selected because of CompareIntentTaskProperties When , condition . It looks for the Task class and Task flow with the created WO one .
In my case it is same for all the 50 Tasks so it is picking the first one .
Also I observed , isTaskSelected flag in the D_Interaction_Driver.DriverCategories.pxResults(<<one which i selected>>) is not getting set to true in the clipboard which I can use to identify which task I selected .