Posted: 12 Feb 2020 3:45 EST Last activity: 2 Jul 2020 12:16 EDT
IVA for Web Chatbot - simple form control
As per below link, post 8.3 upgrade Pega has a capability to add a simple form to collect the information using a form based control in web chatbot channel. But we don't see any smart shape or control to support this. Anyone used this feature in 8.3?
We believe adding an assignment and referencing a flow action would solve the purpose. However in 8.3.1 we are not able to get the form feature.
pzSubmitArea was referencing a section pyActionsBar which has rules to render form feature. However that section is removed in V8.3.1. If we private edit and add pyactionsBar , we are able to see the forms feature in preview console. Is that a defect or should we perform any additional configuration change?
Have you installed Hotfix 60673? There's a also a when rule to enable the feature, so make sure you follow the Readme. It's due to an override of a section in the Self-Service application. This hotfix updates that section.