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Pradeep Chowdary Pydi (PradeepPydi)
Anthem
Senior PEGA DEVOPS and Cloud Administrator
Anthem
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PradeepPydi Member since 2017 215 posts
Anthem
Posted: March 8, 2018
Last activity: March 9, 2018
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JVM URL (prweb) doesnt load up with Tomcat8,PRPC718 and Java8.

Hi Team,

PRPC application JVM with the following configuration Tomcat8,PRPC718 and Java8 fails with the below mentioned error on the screen.

Status fail
Message There has been an issue; please consult your system administrator
Operator ID Unauthenticated or not available
Requestor ID No ID available
Timestamp Thu Mar 08 11:57:11 EST 2018
Engine Version PegaRULES 7.10 ML8 (coreAssemblyCached_718_675)

I could find the following errors in the Tomcat logs.

log4j:ERROR Could not parse url [pegajdbc://810983962:0/docx4j-pega-3.2.2.jar!//log4j.xml].
java.net.MalformedURLException: unknown protocol: pegajdbc
at java.net.URL.<init>(Unknown Source)
at java.net.URL.<init>(Unknown Source)
at java.net.URL.<init>(Unknown Source)
at com.sun.org.apache.xerces.internal.impl.XMLEntityManager.setupCurrentEntity(Unknown Source)
at com.sun.org.apache.xerces.internal.impl.XMLVersionDetector.determineDocVersion(Unknown Source)
at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(Unknown Source)
at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(Unknown Source)
at com.sun.org.apache.xerces.internal.parsers.XMLParser.parse(Unknown Source)
at com.sun.org.apache.xerces.internal.parsers.DOMParser.parse(Unknown Source)
at com.sun.org.apache.xerces.internal.jaxp.DocumentBuilderImpl.parse(Unknown Source)
at javax.xml.parsers.DocumentBuilder.parse(Unknown Source)
at org.apache.log4j.xml.DOMConfigurator$2.parse(DOMConfigurator.java:612)
at org.apache.log4j.xml.DOMConfigurator.doConfigure(DOMConfigurator.java:711)
at org.apache.log4j.xml.DOMConfigurator.doConfigure(DOMConfigurator.java:618)
at org.apache.log4j.helpers.OptionConverter.selectAndConfigure(OptionConverter.java:468)
at org.apache.log4j.LogManager.<clinit>(LogManager.java:122)
at org.apache.log4j.Logger.getLogger(Logger.java:117)
at com.avaya.jtapi.tsapi.TsapiPeer.<init>(TsapiPeer.java:23)
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(Unknown Source)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
at java.lang.reflect.Constructor.newInstance(Unknown Source)
at java.lang.Class.newInstance(Unknown Source)
at javax.telephony.JtapiPeerFactory.getJtapiPeer(JtapiPeerFactory.java:130)
at com.pega.pegacti.jtapi.avaya.AvayaJtapiSession.<init>(AvayaJtapiSession.java:118)
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(Unknown Source)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
at java.lang.reflect.Constructor.newInstance(Unknown Source)
at com.pega.pegacti.core.Session.createSession(Session.java:432)
at com.pega.pegacti.core.SessionManager.createSession(SessionManager.java:950)
at com.pegarules.generated.activity.ra_action_createsession_24e97419da393f9d8f475b41e1819b36.step3_circum0(ra_action_createsession_24e97419da393f9d8f475b41e1819b36.java:351)
at com.pegarules.generated.activity.ra_action_createsession_24e97419da393f9d8f475b41e1819b36.perform(ra_action_createsession_24e97419da393f9d8f475b41e1819b36.java:103)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3500)
at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10521)
at com.pegarules.generated.activity.ra_action_opensession_45de0a6f6720c87ae1840a56ccb9b5af.step3_circum0(ra_action_opensession_45de0a6f6720c87ae1840a56ccb9b5af.java:445)
at com.pegarules.generated.activity.ra_action_opensession_45de0a6f6720c87ae1840a56ccb9b5af.perform(ra_action_opensession_45de0a6f6720c87ae1840a56ccb9b5af.java:103)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3500)
at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10521)
at com.pegarules.generated.activity.ra_action_createsession_5973e79cb244c86d4b6dca07ede85729.step6_circum0(ra_action_createsession_5973e79cb244c86d4b6dca07ede85729.java:528)
at com.pegarules.generated.activity.ra_action_createsession_5973e79cb244c86d4b6dca07ede85729.perform(ra_action_createsession_5973e79cb244c86d4b6dca07ede85729.java:169)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3500)
at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10521)
at com.pegarules.generated.activity.ra_action_startlink_b169df883e21a5293b3f41e98863f5e1.step6_circum0(ra_action_startlink_b169df883e21a5293b3f41e98863f5e1.java:664)
at com.pegarules.generated.activity.ra_action_startlink_b169df883e21a5293b3f41e98863f5e1.perform(ra_action_startlink_b169df883e21a5293b3f41e98863f5e1.java:177)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3500)
at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10521)
at com.pegarules.generated.activity.ra_action_autostartlinks_b3cca924d0ef0b6de4eb340c35270416.step4_6_circum0(ra_action_autostartlinks_b3cca924d0ef0b6de4eb340c35270416.java:952)
at com.pegarules.generated.activity.ra_action_autostartlinks_b3cca924d0ef0b6de4eb340c35270416.step4_0_circum0_ChannelServices_Admin_CTILink(ra_action_autostartlinks_b3cca924d0ef0b6de4eb340c35270416.java:630)
at com.pegarules.generated.activity.ra_action_autostartlinks_b3cca924d0ef0b6de4eb340c35270416.perform(ra_action_autostartlinks_b3cca924d0ef0b6de4eb340c35270416.java:191)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3500)
at com.pega.pegarules.session.internal.async.agent.QueueProcessor.runActivity(QueueProcessor.java:721)
at com.pega.pegarules.session.internal.async.agent.QueueProcessor.execute(QueueProcessor.java:602)
at com.pega.pegarules.session.internal.async.BatchRequestorTask.run(BatchRequestorTask.java:945)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.performTargetActionWithLock(PRSessionProviderImpl.java:1259)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:1008)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:901)
at com.pega.pegarules.session.internal.async.BatchRequestorTask.run(BatchRequestorTask.java:670)
at com.pega.jsr166backport.java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:991)
at com.pega.jsr166backport.java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:532)
at java.lang.Thread.run(Unknown Source)
log4j:WARN No appenders could be found for logger (com.avaya.jtapi.tsapi.impl.core.TSProviderImpl).
log4j:WARN Please initialize the log4j system properly.
System Administration
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