Jonathan Fourie (JonathanF7265)
ASB Bank

ASB Bank
JonathanF7265 Member since 2016 2 posts
ASB Bank
Posted: February 28, 2019
Last activity: March 10, 2019
Posted: 28 Feb 2019 14:34 EST
Last activity: 10 Mar 2019 11:11 EDT

Keeping email trail through attachments

We have a requirement to maintain the entire email conversation trail in a case. Understand that posts can be made to Pulse but has anyone had experience with doing this through attachments. If you open latest email correspondence you should see the history of the conversation not only that email. We do not have Virtual Assistant option available yet as an option if that would have helped.

Case Management
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