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JonathanF7265 Member since 2016 2 posts
ASB Bank
Posted: 1 year ago
Last activity: 1 year 7 months ago
Closed

Keeping email trail through attachments

We have a requirement to maintain the entire email conversation trail in a case. Understand that posts can be made to Pulse but has anyone had experience with doing this through attachments. If you open latest email correspondence you should see the history of the conversation not only that email. We do not have Virtual Assistant option available yet as an option if that would have helped.

Case Management
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