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 Discover Support (DiscoverS)
Virgin Media Inc

Virgin Media Inc
GB
DiscoverS Member since 2019 2 posts
Virgin Media Inc
Posted: August 2, 2019
Last activity: August 16, 2019
Posted: 2 Aug 2019 5:04 EDT
Last activity: 16 Aug 2019 5:04 EDT
Closed

Killing stuck threads in SMA

While t6rying to kill the stuck threads from SMA, found that the requestor was not getting stopped.

Steps taken to replicate this issue:

Logged in to SMA

Select the requestor of the stuck threads and then clicked on interrupt.

When it didn't work I tried the same and clicked stop, but It still didn't work.

Please let us know if there is any other alternative stop the struck requestors from SMA

Data Integration
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Posted: 2 years ago
Posted: 2 Aug 2019 8:33 EDT
Kevin Zheng (KevinZheng_GCS)
PEGA
Director, Software Solutions Engineering
Pegasystems Inc.
US

Instead of killing threads, can you please generate a thread dump for further review? What version of Pega is this? What kind of env (Prod, Staging, QA, Test, etc). Maybe there is a reason the requestor cannot killed - thread dumps can give us clues.

We'd prefer it if you saw us at our best.

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