Question

2
Replies
29
Views
Giulia Celeste (GiuliaC5)
NTT DATA Italia SPA

NTT DATA Italia SPA
IT
GiuliaC5 Member since 2020 7 posts
NTT DATA Italia SPA
Posted: April 27, 2021
Last activity: May 7, 2021
Posted: 27 Apr 2021 8:04 EDT
Last activity: 7 May 2021 11:59 EDT

KM Notification On Question Mark Icon Customer Service Portal

Hello everyone,

Can I have a detailed explanation about what process may let appear notification numbers on the KM question mark visible in the Customer Service Portal?

I've attached a screen shot taken from a demo accessed by my client. I believe the Customer Service showed in the picture is the Customer Service for Insurance, however I need the same funcionality for the Customer Service for Communications.

Thanks,

Giulia

***Edited by Moderator Marissa to update Platform Capability tags****
Pega Customer Service 8.2 User Experience