Can I have a detailed explanation about what process may let appear notification numbers on the KM question mark visible in the Customer Service Portal?
I've attached a screen shot taken from a demo accessed by my client. I believe the Customer Service showed in the picture is the Customer Service for Insurance, however I need the same funcionality for the Customer Service for Communications.
***Edited by Moderator Marissa to update Platform Capability tags****
@GiuliaC5 This configuration is done from the Configuration Tool on a given service process. While running the case an either sysadmin or manager role, click on the Other Actions (three vertical dots) in the work area of the service process and open the Configuration Tool. Go to the Knowledge Content tab to associate articles with a case.
This will make these articles available the next time you run the case.
Posted: 1 month ago
Posted: 7 May 2021 11:59 EDT
Amit Patel (Amit_Patel)
Director, Customer Service Engineering