Question
Language detection - which languages are supported?
Which languages are supported by the language detection that is done in analysing inbound emails in Customer Service 8.2?
I see that there are more languages supported than only the NLP analysis languages. For example Chinese.
***Edited by Moderator: Lochan to update platform capability tags***
Can you also provide an overview of the 34 languages that can be detected? We urgently need this for our implementation. Thanks!
I guess the other languages are -
| Arabic |
| Basque |
| Bulgarian |
| catalian |
| Croatian |
| Czech |
| Danish |
| Dutch |
| English |
| Esperanto |
| Finnish |
| French |
| German |
| Hindi |
| Hungarian |
| Icelandic |
| Indonesian |
| Italian |
| Japanese |
| Korean |
| Lithunian |
| Mandarin |
| Persian |
| Polish |
| Portuguese |
| Romanian |
| Russian |
| Serbian |
| Spanish |
| Swedish |
| Turkish |
| Ukranian |
| Vietnamese |
Bhavani, can you provide a link to where you found those 34 languages? The link below only seems to list 16 languages, and I can't find any public link that lists the others. Also, do we have any insight into the roadmap to support additional languages for intent and sentiment analysis (beyond the 7 currently supported languages)?
https://community.pega.com/knowledgebase/articles/decision-management-overview/language-support-nlp
Here's the documentation article on the topic. https://community.pega.com/knowledgebase/articles/decision-management-overview/language-support-nlp
Even though 34 languages can be detected, processing of Inbound emails will be done only for below mentioned 7 languages -
Dutch
English
French
German
Italian
Portuguese
Spanish