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Posted: September 2, 2016
Last activity: December 1, 2016
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Launch Case on Login
Hi ,
When an user logs into the system (Using a custom Pega Login Page) we need to launch a case for him.
We need to customize the harness to show only header and footer and not display the other links which a user ideally sees when he launches the user portal.
From this harness how do we invoke a case so that the case shows up in the content when the user logs in.
We could make it work using a mashup but we would prefer not to use a mashup.
Thanks,
Smitha Rajasenan
Hello Smitha,
I'm not sure I follow. Are you saying, you want a user to log in and not go into a portal, but just a specific harness (to get rid of all the other links and whathaveyou) and open a specific work object? That should be doable. I would look at the activity which is called when that operator logs in. I'm not sure where you're getting the item ID. Is that being passed in as part of the request at log in?
It might be helpful to have a bit more context around the business requirement because there may be another technical approach that you could consider taking.
Thanks,
Mike