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Vincenzo Perrone (Vicio.Pi)
Accenture
Specialist
Accenture
IT
Vicio.Pi Member since 2016 16 posts
Accenture
Posted: January 17, 2017
Last activity: August 23, 2017
Posted: 17 Jan 2017 13:09 EST
Last activity: 23 Aug 2017 13:31 EDT
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Launch Change Stage by clicking on custom button

Hi all,

I am facing a case in which an operator decides to reject a payment. As a customer request, the operator has to click on a Rejection Button to land on the alternate resolution stage "Reject Payment".

In the button Action tab, I have set this

The effect is that after refresh this error message appears

and in the open assignments tab I can not see any change. But then, if I refresh again, Pega presents the correct assignment, displaying the right section.

So the question is, how can I avoid this behaviour? Is there something else to set to let the change stage activity run properly?

If needed, I am available to give you more details or information.

Thanks in advance

Vincenzo

***Updated by Moderator: Marissa to update categories***

Low-Code App Development Case Management User Experience
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