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POCHF Member since 2009 20 posts
PEGA
Posted: 3 years ago
Last activity: 3 years ago
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Limit an operator to one interaction at a time max

Hello.

The client here requires that there is a strong limit to the number of interactions a single operator is allowed to start and to process at any given time. And that number is 1.

There are more than one way for an operator to start an interaction: from the menu, from a "scheduled rendez-vous" case, ...

Is there any simple, preferably as OOTB as possible, way to enforce that limit?

Thanks.

Pega Customer Service
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