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AttilaDonath Member since 2016 9 posts
Cognizant
Posted: September 14, 2017
Last activity: September 19, 2017
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Linking one Data-WorkAttach-* instance to multiple Cases

Hi,

We have a requirement that we receive documents from a Document Management System via service calls and some of the documents need to be attached to multiple cases. First I thought it was easy, as Attachments are referenced via a Link from the Cases (Work-* --> Link-Attachment --> Data-WorkAttach-File). But it turns out that the key for Data-WorkAttach-* consists of the Case's pzInsKey as well which it is linked to: pxRefObjectKey, pxAttachKey. Also pxRefObjectKey is used for determining permissions for the attachment.

Has anyone encountered an expectation like that (one attachment to multiple cases)? How can we solve that?

Thanks,
Attila

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